Location: Delhi
Job Type: [Full-time/On-site]
Salary: 25k-35k

Job Summary:

We are looking for a friendly, empathetic, and tech-savvy Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, helping them resolve issues, answering questions, and ensuring a smooth and positive experience with our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Troubleshoot product or service issues, providing clear and effective solutions.
• Guide customers through basic technical support processes or escalate complex issues when necessary.
• Maintain accurate records of customer interactions using CRM or ticketing systems.
• Gather feedback and share insights with the product or operations teams to improve services.
• Ensure high levels of customer satisfaction through friendly, helpful communication.
• Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications:

• Strong verbal and written communication skills.
• Patience, empathy, and a customer-first mindset.
• Basic technical understanding of [Insert relevant product/service].
• Familiarity with helpdesk software or CRM tools (e.g., Zendesk, Freshdesk, HubSpot, etc.).
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; higher education is a plus.

Preferred Qualifications:

• Previous experience in a customer support or helpdesk role.
• Multilingual abilities are a plus.
• Experience working in a tech or e-commerce environment.