Terms and Conditions

1. It is notified and informed that “Kryptronix.in”, “Kryptronix” or its parent concern “CITI SOLUTIONS PVT. LTD.” is a marketing and distribution company and is not a manufacturing company.

2. We hereby certified that our registration certificate under the GST Act 2017 is in force on the date on which the sale of the goods specified in the Bill / Cash memo / Invoice has been generated by me / us in the regular course of our business.

3. That, it is clear and specific here that the item is tested for physical damage at the point of sale and our company is not liable for the physical damage of any item thereafter. All goods are consigned at buyer’s risk and our company is not responsible for any loss, damage or pilferage during transit.

4. That, Our goods are fully insured and in case of any damage to the goods the amount is fully refunded to the customer. *Note: Customer should have digital evidence( photo or video while opening the packaging) in order to claim the insurance. 

5. Materials sold are spares and components of computers and do not form the complete system. Above goods are only in the form of components / sub-assemblies / and not a “New PC “unless it is specified as “New PC System”, from the original point of sale.

6. Any product purchased from us for any special usage in abnormal environment i.e. other than normal usage should be informed to us at the time of purchase other wise the warranty is void and null.

7. No customer can avoid his/her/their responsibility on grounds of ignorance of terms & conditions which have been duly uploaded through digital mode.

8. Physical damage / mishandling of products / Tampering of warranty stickers do not cover warranty. All products sold by us required technically qualified PC Hardware engineer for installation. 

9. The courts at New Delhi shall have exclusive jurisdiction for deciding any disputes arising out of this sale contract.

Delivery Terms : 

1.  Our expected time of delivery is 7-8 working days tentatively.

2.  Shipping is done by DTDC, Blue Dart or FEDEX – depending on shipment load and location.

3.  It is also the duty of the buyer to immediately check physical condition of the purchased goods on receipt; any transit damage should be reported immediately i.e. through email or digital mode after taking photograph of the product received.

Refunds and cancellation policy :

1. The customer can cancel the order within 24 hours of when the order is placed. In that case 2% of the total amount will be charged and the rest will be refunded. The refund process might take up to 7 days.

2. If product is not in stock, CITI SOLUTIONS PVT. LTD. has every right to cancel the order without intimation to customer; email should be sent for cancelled order and full amount will be refunded to customer.

3. Refunds are issued only in case of complete loss of shipment. 

Warranty Terms :

1.  All products sold by us carry only carry-in warranty as provided by the seller of the original product. Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned, it means warranty is the direct obligation of the Manufacturer.

2.  We request the customer to send the copy of our invoice and delivery challan for warranty purposes always when there is a service problem for products from our side. Shipping charges will always be paid for by the customer.

3.  Goods once sold will be accepted for warranty repair/replacement only as per warranty attached with the goods by the manufacturer thereof. Products with broken/burnt due pin-hole, pen/pencil markings, tracks, missing/tampered components/warranty stickers damaged will be rejected and considered warranty void.

4.  Warranty clause stands void for damage caused due to mishandling of equipment’s for any reasons causing damage to the products like lack of knowledge, improper handling, electricity problem etc. It is generally accepted that if the customer used product under normal conditions, there would have been no damage of the product.

5.  Warranty is against manufacturing defects only, and as per manufacturer’s warranty policy. In case manufacturer has local service centre then for warranty the customer has to approach the service centre directly with the purchase details i.e. bill/invoice/cash memo.

6.  Products under warranty will either be repaired or replaced as per manufacturer.

7.  Any service problems or grievances if raised have to be addressed directly to the manufacturers at the dealers address only. We are not responsible for any service, product related problem thereof.

8.  Warranty service will be given only where the full payment is made on the due date.

 General Terms

1.  All information displayed, transmitted or carried on CITI SOLUTIONS PVT LTD protected by copyright and other intellectual property laws.

2.  This site is updated and maintained independently by CITI SOLUTIONS PVT LTD contents of which is owned by CITI SOLUTIONS PVT LTD; No one can modify, publish, transmit, transfer, sell, reproduce, create derivative work from the contents, also no one can distribute, repost, perform, display or in any way commercially exploit any of the content.

3.  CITI SOLUTIONS PVT LTD disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction of the courts of New Delhi, India.

4.  CITI SOLUTIONS PVT LTD reserves the right, in its sole discretion, to suspend or cancel the service at any point of time if a computer virus, bug, or other technical problem corrupts the security or until proper administration of the service.

5.  CITI SOLUTIONS PVT LTD. values the privacy of information pertaining to its associates. We do not use or disclose information about our individual visits to our website or any information that you may give us during visit, such as your name, address, email address or telephone number, to any outside sources.

6.  CITI SOLUTIONS PVT LTD reserves the right to refuse service to anyone at any time.

7.  CITI SOLUTIONS PVT LTD will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

8.  CITI SOLUTIONS PVT LTD does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

 Disclaimer Policy

1.  CITI SOLUTIONS PVT LTD and their respective publishers, authors, agents and employees have done their best to ensure the accuracy and efficacy of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site nor for the unwanted results originating from this site. The use of information on or derived from this site by a person contacted through the site is made at the user’s own risk. We encourage you to verify any critical information with the relevant authorities before you go ahead.

2.  CITI SOLUTIONS PVT LTD and their respective publishers, authors, agents and employees make no representations about the suitability of the information contained in the web documents and related graphics published on the website for any purpose. All such documents and related graphics are provided ”as is” without warranty of any kind, statutory or otherwise.

3.  CITI SOLUTIONS PVT LTD and their respective publishers, authors, agents and employees disclaim all warranties and conditions with regard to this internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event CITI SOLUTIONS PVT LTD and their respective publishers, authors, agents and employees be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.

4.  The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the website regarding information. CITI SOLUTIONS PVT LTD may make improvements and/or changes in the product(s) described herein at any time. The linked sites are not under the control of CITI SOLUTIONS PVT LTD and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site. CITI SOLUTIONS PVT LTD is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by CITI SOLUTIONS PVT LTD. All views expressed by individuals on this site are their personal opinions/views and are not necessarily those of or endorsed by CITI SOLUTIONS PVT LTD.

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