Return & Shipping Policy :
1. The customer can cancel the order within 24 hours of when the order is placed. In that case 10% of the total amount will be charged and the rest will be refunded. The refund process might take up to 7 days. After the PC is built, no refund are applicable.
2. If product is not in stock, KRYPTRONIX TECHNOLOGIES has every right to cancel the order without intimation to customer; email should be sent for cancelled order and full amount will be refunded to customer.
3. Refunds are issued only in case of complete loss of shipment.
4. Inspection and Return for Damaged or Defective Products – In the event that a customer seeks a refund on account of the product being alleged to be damaged, defective, or non-operational, it shall be mandatory for the customer to make such product available for collection and return to the Company. The refund process shall only be initiated upon actual physical receipt of the returned product at our store premises and subsequent confirmation of such receipt in our records. Mere scheduling or completion of a pickup by a logistics partner shall not be deemed as receipt of the product by the Company. This clause shall be subject to and shall not in any manner restrict, limit, or derogate from the rights and remedies available to the customer under applicable consumer protection laws currently in force.
Warranty Terms :
1. All products sold by us carry only carry-in warranty as provided by the seller of the original product. Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned, it means warranty is the direct obligation of the Manufacturer.
2. We request the customer to send the copy of our invoice and delivery challan for warranty purposes always when there is a service problem for products from our side. Shipping charges will always be paid for by the customer.
3. Goods once sold will be accepted for warranty repair/replacement only as per warranty attached with the goods by the manufacturer thereof. Products with broken/burnt due pin-hole, pen/pencil markings, tracks, missing/tampered components/warranty stickers damaged will be rejected and considered warranty void.
4. Warranty clause stands void for damage caused due to mishandling of equipment’s for any reasons causing damage to the products like lack of knowledge, improper handling, electricity problem etc. It is generally accepted that if the customer used product under normal conditions, there would have been no damage of the product.
5. Warranty is against manufacturing defects only, and as per manufacturer’s warranty policy. In case manufacturer has local service centre then for warranty the customer has to approach the service centre directly with the purchase details i.e. bill/invoice/cash memo.
6. Products under warranty will either be repaired or replaced as per manufacturer.
7. Any service problems or grievances if raised have to be addressed directly to the manufacturers at the dealers address only. We are not responsible for any service, product related problem thereof.
8. Warranty service will be given only where the full payment is made on the due date.